Return Policy

Thank you for choosing products from Love Car Fortress. We are committed to providing quality products and services.
To protect our customers' rights, please carefully read the following exchange and refund policy:

Exchange Policy
Products can only be exchanged once; refunds are not available. If the price of the exchanged product is lower than that of the original product, no refund will be given.

1. Applicable Cases ✅

Customers may apply for an exchange in the following situations:

• The product is found to be damaged or defective upon receipt.

• The product received does not match the order details (e.g., incorrect model, style or quantity).

2. Non-Applicable Cases ❌

The following situations will not be accepted for exchanges:

• Sale item

• The product has been used, installed, or damaged by human error.
• Due to personal preferences, mistaken purchases, or other non-product quality factors.

• The product packaging is damaged or has been opened, affecting the product's resale.

• An exchange request is made more than 7 days after receiving the product.

3. Exchange Application Procedure:

If you meet the applicable exchange conditions, please contact us within 7 days of receiving the product to request an exchange, providing the following information:

• Order number and proof of purchase.

• Photos or videos of the product issue.

• Contact information (name, phone number, email).

Once we confirm that the exchange conditions are met, we will arrange the exchange as soon as possible.

4. Exchange Shipping Costs:

• If the exchange is due to a product quality issue or an error on our part, all shipping costs will be covered by the Company.

• If the exchange is requested for personal reasons, the related shipping costs will be borne by the customer.

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Refund Policy

1. Applicable Cases:

Customers may apply for a refund in the following situations:

• The Company confirms that the product is out of stock and cannot be replenished in time.

• The Company is unable to provide the ordered product or there are serious quality issues with the provided product that cannot be exchanged.

2. Non-Applicable Cases:

The following situations will not be accepted for refunds:

• The product has been used, installed, or damaged by human error.

• Due to personal preferences, mistaken purchases, or reasons not attributable to the Company.

• A refund request is made more than 7 days after receiving the product (based on the date of receipt by the shipping company).

Refund Process and Method:

If you meet the above refund conditions, please contact our customer service within 7 days of receiving the product, providing relevant proof and order information.
If a customer confirms payment but requests to cancel the order and apply for a refund, the Company will deduct an administrative fee of 18% from the order amount.
Once confirmed, we will arrange for the refund, which will be processed according to the original payment method:

• Credit Card or Electronic Payment: Refunds will be returned directly through the original payment method, usually taking about 7 to 14 business days.

• Bank Transfer or Other Payment Methods: We will contact you to obtain bank account details, and processing time will generally take about 7 business days.

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Special Notes

• All products requested for exchange or refund must be kept in their original condition, including the product itself, original packaging, accessories, manuals, and warranty certificates. Otherwise, the Company reserves the right to refuse to process the request.

• The Company reserves the final decision-making authority on exchanges and refunds. If any abuse or false claims are detected, the Company has the right to reject the relevant requests.

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Contact Information

If you have any questions, please feel free to contact us via the following methods:

- Phone: +852 9068 7559

- Email: motoshophk81@gmail.com

- Address: G/F, 81 Apliu Street, Sham Shui Po, Kowloon

Last updated: June 1, 2025