Privacy Policy

Motoshop Limited (hereinafter referred to as "we," "us," or "our") respects your privacy concerns and values our relationship with you.

When you visit the store established under our SaaS service provider, SHOPLINE (hereinafter referred to as "SHOPLINE"), we may collect and process your personal data (including that of your employees and/or representatives acting on your behalf). If you access or purchase from the store, we may also collect and process your personal data. We recognize the importance of personal data and are committed to ensuring the integrity and security of the store. This privacy policy describes the types of personal data we collect about you, how we use this information, who we share it with, and your options regarding our use of this information.

This privacy policy will help you understand the following:

What we collect
Information you provide
How we use personal data
How we use cookies and other similar tracking technologies
How we process, share, transfer, and disclose personal data
Your rights and choices
How we protect personal data
How to update this privacy policy
How to contact us

What We Collect

We may obtain your personal data from various sources. When you interact with our store, [extensions][Note: Please include all applicable data collection channels for your business] or through your access and/or use of our social media/network pages (or their related stores or corresponding applications, such as Facebook, Instagram), we may collect this information. Our products are sold in many department stores or other types of physical locations, and if you are a member of our store, we may also collect relevant records when you purchase products in physical stores. [Note: Please confirm if POS functionality is used.] When you visit this store or our social media/network pages, we may also collect certain information about your device or usage automatically using cookies, server logs, and web beacons.

Categories of Information You Provide

The categories of personal data that the store may collect include:

Identification information:
- Personal identifiers (e.g., member's name, address, phone number, email, etc.)
- Financial identifiers (e.g., credit card or bank account information, etc.)
- Government identifiers (e.g., national ID number, tax ID, passport number, etc.)
Personal characteristics: Descriptive information (e.g., gender, date of birth, size, etc.).
Social circumstances:
- Home and facilities (e.g., residential address, etc.)
- Property (e.g., movable property owned or rights to it)
- Immigration status (e.g., passport, work permit, residency documents, etc.)
- Lifestyle (e.g., types of consumer products and service details)
- Membership in charities or other organizations (e.g., records of participation in associations, clubs, or other volunteer groups).

Information You Provide

You can choose to provide us with personal data in various ways, such as when you register on our store, make a purchase, or through our social media (or their related stores or corresponding extensions). The types of personal data you may provide to us include (as applicable):

Contact information (e.g., name, postal address, email address, mobile or other phone numbers, mobile service provider);
Age and date of birth;
Gender, preferred language;
Ethnicity;
Username and password;
Payment information (e.g., credit card number, expiration date, shipping address, and billing address);
Purchase history;
Product preferences and communication channel preferences;
Content you provide (e.g., photos, videos, comments, articles, survey responses);
Information provided when you visit our social media pages (e.g., your name, profile picture, likes, location, friend list, and other information described on social media network or application registration pages, or geolocation information when using our mobile application);
Device identifiers, such as information about the device, including MAC address, IP address, or other online identifiers.

You voluntarily provide your personal data, but if you do not provide it, you may not be able to access certain services and promotions.

Why We Collect Your Personal Data

The specific purposes for collecting personal data include providing you with products or services, including but not limited to:

Customer management and services;
Consumer protection;
Online shopping and other e-commerce services;
Verifying your identity (to protect you from fraud);
Resolving various types of disputes (including but not limited to consumer disputes, intellectual property disputes);
Enhancing secure transaction practices;
Collecting debts;
Notifying you of business opportunities, products, services, and updates;
Detecting and protecting you and the store from errors, fraud, or other criminal activities, and monitoring compliance risks;
Investigating potential illegal activities against personal safety, property safety, and breaches;
Enforcing terms and conditions and return policies;
Complying with legal obligations;
Other purposes for which you have given consent at the time of collection.

[Note: Please ensure to list all relevant content applicable to your business.]

How We Use Personal Data

We may use the information you provide for the following purposes:

Sending promotional content or other communications;
Providing the requested information and services;
Contacting you to follow up or confirm your orders, appointments, returns, or refunds, and sending you other non-marketing communications related to the products and services we provide;
Processing your payments and/or transactions;
Creating and managing your account, including accessing your purchase history;
Responding to your inquiries;
Customizing advertisements in our store, social media store, and other places to match your interests and history;
Communicating with you and managing your participation in special events, contests, promotions, surveys, and other offers;
Operating and communicating with you through our social networks or [mobile applications];
Operating, evaluating, and improving our business (including developing new products and services, enhancing and improving our products and services, managing communications, analyzing our products, conducting market research, data analysis, and customer relationship management plans, and conducting accounting, auditing, and other internal functions);
Complying with applicable legal requirements, industry standards, and our policies;
Regularly cleaning, linking, or merging our records to ensure the accuracy of your information.

We may also use this information in other ways and will provide specific notifications when we collect it.

If you provide us with your personal data, we intend to use it for direct marketing purposes to promote the availability of our goods and/or services. However, we will confirm at the first instance we send you marketing messages that you do not wish to receive such messages; if you do not wish to, you may express your preferences at the time of the first marketing message or opt-out at any time thereafter.

If you provide information and explicitly consent to such uses, we may use the types of personal data listed in the "Information You Provide" section for direct marketing.

Direct marketing communications may be sent to you through various channels, including phone, mail, email, SMS, mobile applications, web applications, social media stores, and other communication methods. [Note: Include all applicable content for your business.] If consent has been obtained, the personal data you provide in the form or at the time of subscription will also be used for marketing purposes. Our handling of any data transfer issues described in this section will be consistent with what is provided in this privacy policy.

If you do not wish for us to use your personal data for direct marketing, you may opt-out at any time as outlined in the "Your Rights and Choices" section below, and we must stop using your personal data for direct marketing without charging you any fees.

We will only use the personal data you provide for direct marketing in accordance with the Personal Data Protection Act of the Republic of China. Our direct marketing content may take various forms, including but not limited to marketing mail, emails, and SMS, as detailed in the following subsections.

How We Use Cookies and Other Tracking Technologies

What are Cookies

Cookies are small files stored on your computer, mobile phone, or any other smart terminal device by the store's server when you log into or browse store content, typically containing identifiers, store names, and some digits and characters. When you revisit the store, it can identify your browser through cookies. Cookies may store user preferences and other information.

How We Use Cookies

When you use our store, we may collect information about the device model, operating system, device identifiers, and logged-in IP address through cookies or similar technologies, and cache browsing and click information to view your online environment. Cookies allow us to identify you when you access the store, continuously optimizing user-friendliness and adjusting the store according to your needs. You can also change your browser settings to refuse cookies from our store, but this may affect your use of certain features.

On the store we create with SHOPLINE, we can identify whether you are an existing user or member without needing to log in and authenticate on every page.

How to Manage Cookies

You can manage or delete certain categories of tracking technologies based on your preferences. Many browsers have a "Do Not Track" feature that can send a "Do Not Track" request to the store.

In addition to the controls we provide, you can also choose to enable or disable cookies in your internet browser. Most internet browsers also allow you to choose whether to disable all cookies or just third-party cookies. By default, most internet browsers accept cookies, but this setting can be changed. For more information, please refer to the "Help" menu in your internet browser or the documentation for your device.

The following links provide instructions on how to control cookies in all major browsers:

Google Chrome: https://support.google.com/chrome/answer/95647?hl=en
Internet Explorer: https://support.microsoft.com/en-us/help/260971/description-of-cookies
Safari (desktop): https://support.apple.com/kb/PH5042?locale=en_US
Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Opera: https://www.opera.com/zh-cn/help

[Note: Insert any other advertising services you use.]

If you use any other browser, please refer to the documentation provided by that browser.

In the store, you can delete existing tracking technologies by clearing the cache.

When you browse the web without logging in, we collect cookies necessary for browsing functions to provide you with relevant services.

Please note that if you refuse to use or delete existing tracking technologies, you will need to manually change user settings each time you visit, and we may not be able to provide you with a quality user experience, and certain features may not function properly.

How We Process, Use, Share, Transfer, and Disclose Personal Data

Processing and Use

Some functions of the store may be provided by third-party partners, and we may delegate partners (including technical service providers) to process certain personal data. For example, when you use the automatic payment function, we may require third-party payment companies to process your credit card information to charge you for related service fees; when using SHOPLINE payment, we may require third-party service providers to process personal data for you and your clients, which can facilitate "Know Your Customer" and transaction monitoring and risk management. [Note: Add any other vendors you share this information with, e.g., sales channels, payment gateways, transportation and fulfillment applications.] We will enter into confidentiality agreements with third-party service providers to manage the purpose of data processing, processing duration, and responsibilities of both parties, and will require partners to process data according to our instructions and this privacy policy. If you do not agree to the collection of personal data necessary for providing related services by partners, you or your clients may not be able to use those services.

Sharing

We do not share personal data with any third parties unless one or more of the following conditions exist:

[Note: Include all applicable content for your business.]

At your request or with your prior explicit authorization or consent;
In relation to fulfilling our obligations under laws and regulations;
Directly related to national security or defense;
Directly related to public safety, public health, and significant public interest;
Directly related to criminal investigations, prosecutions, trials, and enforcement;
To protect significant legitimate interests of you or any other person, but where it is difficult to obtain that person's consent;
Personal data involved has been disclosed to the public by you;
The personal data has been collected from legitimate and publicly disclosed information.

Sharing with SHOPLINE and its affiliates: To provide you with SHOPLINE products and services, suggest recommendations you may be interested in, resolve account issues, and protect the safety and property of our affiliates, other users, or the public, you acknowledge and agree that we may share your and your clients' personal data with our affiliates. We will only share personal data to the extent necessary and in accordance with the purposes set forth in this privacy policy. If we share sensitive personal data or our affiliates use and process personal data for different purposes, we will seek your authorization and consent again.

Sharing with our third-party partners: We will only share personal data for legitimate, necessary, specific, and explicit purposes, and only share personal data necessary to provide relevant services to you or your clients. We will not share personally identifiable data unless required by law or regulation. Typically, these third-party partners are also data controllers who will process personal data on their accounts after obtaining your consent. Such partners may have their own separate privacy policies and user agreements.

[If you use third-party marketing applications to collect information about buyer activities on your store, please insert that information here.] Additionally, when we use the store, we may use third-party functionalities or services (including applications from app stores, payment gateways, or logistics service providers). Please note that these functionalities or services are provided by third parties. The rules and procedures described in this privacy policy do not apply to such third-party functionalities and services. Any information you provide to third-party stores or services will be provided directly to the operators of those services. Even if you access them via the store, you must comply with the applicable privacy policies and user agreements of these third parties (if any). We are not responsible for the content of any third-party stores and the third-party policies regarding personal data and security measures. You should read and understand the privacy policies and user agreements of third parties before providing any personal data.

Transfer

In principle, we do not transfer control of personal data to any third parties, except in the following situations:

At the request of the personal data subject or with your prior explicit authorization or consent;
In relation to fulfilling our obligations under laws and regulations;
Directly related to national security or defense;
Directly related to public safety, public health, and significant public interest;
Directly related to criminal investigations, prosecutions, trials, and enforcement;
To protect significant legitimate interests of you or any other person, but where it is difficult to obtain that person's consent;
Personal data involved has been disclosed to the public by you;
The personal data has been collected from legitimate and publicly disclosed information;
In the event of a transfer due to acquisition, merger, restructuring, or changes in the operating entities.

Note: If a transfer is necessary for the above reasons, we will inform you of the purpose and type of information being transferred and the transferee (if sensitive information is involved, we will notify you as well) and obtain your consent, unless otherwise provided by law or regulation. The transferee will continue to fulfill the obligations related to personal data under this agreement. If we go bankrupt or cease operations without a transferee, we will delete or anonymize your personal data.

Public Disclosure

In principle, we do not disclose your personal data to the public or undefined groups, but we may disclose your personal data based on our agreement with you or applicable laws and regulations.

Minors

This store is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you are a parent or guardian and believe your child has provided personal data to us, please contact us using the address above to request deletion.

Your Rights and Choices

For the personal data we collect from you, we provide certain choices regarding how we use this information and how we communicate with you. To update your preferences, request removal from our mailing list, or submit requests, please contact us as outlined below.

Email Opt-Out

You can opt-out of receiving marketing communications from us at any time by clicking the unsubscribe link in any marketing emails you receive from us or by following the instructions in the "How to Contact Us" section below. You can also send an opt-out request to [insert store's customer service email] to choose not to receive our marketing emails. [Note: Or insert alternative instructions for sending an opt-out request.]

SMS Opt-Out

You can contact us to request that we do not send you text messages.

Social Network Application Opt-Out

To remove or delete our social media applications from your social network account, please follow the instructions within the social network.

For Facebook: Please refer to the instructions provided in the Facebook Help Center.

Geolocation Information

When you use our mobile application, you may be asked to provide your geolocation through that application. You can choose not to share your geolocation details by adjusting the location services settings on your mobile device. To refuse to share your geolocation details, please follow the instructions on your mobile device; otherwise, contact your service provider or device manufacturer.

Withdrawal of Consent

You can withdraw any consent you previously provided to us or object to the processing of your personal data at any time for legitimate reasons. We will apply your preferences going forward. In some cases, withdrawing your consent for us to use or disclose your personal data may mean you cannot utilize certain products or services.

Access, Update, and Modify Personal Data

We may retain and use your information as necessary to achieve the above purposes. You have the right to request access to and receive details about the personal data we maintain about you, to update and correct inaccuracies in your personal data, and to restrict or delete that information at our discretion. In some cases, the right to access personal data may be limited by local legal requirements. Before granting access or making corrections, we may take reasonable steps to verify your identity. You can request to view, change, or delete your personal data by sending an email to [insert store's customer service email]. [Note: Include contact information for the data protection authority in your jurisdiction or the store. For example: https://ico.org.uk/make-a-complaint/]

How We Protect Personal Data

We maintain appropriate administrative, technical, and physical protections designed to safeguard the personal data you provide against accidental, unlawful, or unauthorized destruction, loss, alteration, access, disclosure, or use. However, no system is perfect, and we cannot guarantee that your information will remain secure under all circumstances, including the security of your data during transmission to us or the security of data on your mobile device.

For information on how SHOPLINE retains and protects personal data, please refer to the SHOPLINE privacy policy (https://shopline.tw/about/privacy).

How We Update This Privacy Policy

This privacy policy may be updated periodically without prior notice to reflect changes in our data practices. We will post prominent notifications on our store regarding any significant changes to our privacy policy, and the most recent update will be noted at the top of the policy.

How to Contact Us

If you have any questions or comments about this privacy policy, or if you would like us to update information regarding you or your preferences, please contact us through the following methods:

- Phone: +852 9068 7559

- Email: info@motoshophk.com

- Address: G/F, 81 Apliu Street, Sham Shui Po, Kowloon

Update and Effective Date: June 1, 2025